Shipping policy

Shipping Policy – Noctra

Thank you for shopping at Noctra! Below is our shipping policy to ensure a smooth and transparent shopping experience.

All orders are processed within 1-3 business days.

You will receive a confirmation email with tracking details once your order has been shipped.

Our estimated shipping time is 6-10 business days, depending on your location and courier service availability.

Delays may occur due to high demand, weather conditions, or unforeseen circumstances beyond our control.

If you receive a damaged or defective product, please contact us within 30 days of receiving your order.

To assist with a resolution, we require clear photos or a video of the defective item.

Once verified, we will offer a replacement or refund, depending on the situation.

Noctra is not responsible for lost or stolen packages once they have been marked as delivered.

If you believe your package is lost, please contact the shipping carrier for assistance.

If you have any questions or concerns about your order, feel free to reach out to our customer support team at info.noctramats@gmail.com.

Thank you for choosing Noctra! 🚀